Committee recommends up to $65,000 for RingCentral cloud telecom migration

City IT told the Cheyenne Finance Committee on Jan. 6 that the city’s on‑premise phone system (Mitel/ShoreTel) has reached end of life and recommended an agreement with RingCentral LLC to move to a cloud-based telecom service.

Simon Nelson, City IT, said the cloud solution offers a direct migration path (Mitel had sold its cloud division to RingCentral), mobility features, compatibility with Microsoft Teams and resiliency. Nelson cited RingCentral-reported 99.9% uptime over the prior year and said a migration is necessary because support for the current system has expired.

Councilman Wolf asked about timing and whether there would be a transition period. Nelson said hardware orders could begin immediately after approval, the migration path was already vetted, and rollout could occur early in the budget year; he emphasized the security risks of leaving the unsupported system in place.

Councilman Moody moved to approve an agreement in an amount not to exceed $65,000; Councilman Esquivel seconded. The committee recorded three affirmative responses and recommended approval for Monday’s City Council meeting.