Residents press Housing Authority on pest control, snow clearing and building maintenance

Residents and staff at the Housing Authority of New Canaan used the public portion of the Dec. 11 meeting to air maintenance and accessibility concerns and to review upcoming inspections.

Resident Cindy asked why pest-control contractors must enter every unit when some residents do not want service that day: “I don’t need pest control,” she said, asking whether the visit could be skipped. A staff member replied that pest control is part of the quarterly mandatory preventative-maintenance program and is done at both properties because pests can migrate between units.

Resident Wendy raised several items: she confirmed the 80% AMI designation for some units, urged attention to a dead tree with branches over Building 6 that could cause problems during winter storms, and described problems with snow plowing near Buildings 6 and 7 that left three designated handicap spaces and pathways uncleared for days. Wendy requested that the authority provide a site map to plow contractors to help crews find and clear priority access points.

Management staff reported on unit moves, transfers and annual inspections at Millport, noting some Phase 2 inspections may extend into January because of staffing shortages. Staff said a pest-control visit was scheduled for the next day and provided future tentative dates (March 12 and June 11–12). Board members clarified that certain move-in calendar entries referenced January 2026 rather than 2025.

At Canaan Parish staff said Dec. 10 pest-control work for the North Building was completed, an entrance fob reader was repaired, mock window installations at units N414 and N402 were well received by residents, and staff are pursuing a police liaison with New Canaan Police Department after 'lock it or lose it' notices were issued to residents.

Board members and staff said they would follow up with contractors and with staff Amy, Rick and Chandrida to resolve snow-clearing and other maintenance concerns.