Go Net Speed reports strong customer feedback; planned upgrade to cause brief outage Dec. 10

Otter Creek CUD board members reviewed quarterly reports from broadband providers at their Nov. 19 meeting and noted generally strong average speeds and customer satisfaction. The reports showed good net promoter scores and solid latency and speed metrics, although one report included some inconsistent minimum-speed values that the board described as explainable by transient outages.

Steve told the board Go Net Speed is planning a system upgrade on Dec. 10 and has notified customers; he said the company predicts roughly a 15‑minute outage window during the upgrade. Board members reported receiving notifications by letter and email.

The board also heard that vendor-provided customer feedback for the CUD’s service area included roughly 15–16 responses, mostly positive, with a single complaint tied to a difficult installation.

What this means: Provider upgrades and short outages are part of network maintenance and buildout; the board asked members to share notification details from their service areas so the CUD can coordinate communications.

Next steps: Board members will share provider notices with the chair and consider posting coordination notes on the CUD website as needed.