City continues Tyler implementation work to enable delinquent tax collection and streamline check processing

Jackson City staff told the council Nov. 25 that they are continuing to implement Tyler (the municipal software system) to produce delinquent property tax files in the format required by Chancery Court and to improve check processing.

Staff (Speaker 4) said the delinquent tax file is not yet deliverable in the Chancery Court format and that implementing an 'image cash letter' will reduce duplicate check scanning. Speaker 4 said the image cash letter capability will likely cost about $400 per year but will eliminate the need to scan checks twice. The staff update also noted ongoing issues importing Clerk & Master files and tax relief payment batches, which currently require manual steps.

Why it matters: resolving file‑format and import issues will allow the city to begin formal collection via Chancery Court for delinquent property taxes and reduce staff time spent on manual data entry. Staff said they are working with Tyler support and bank partners (First Horizon) to complete remaining items.

Next steps: staff will continue troubleshooting with Tyler and bank partners, implement the image cash letter process, and aim to provide a delinquent tax file to Chancery Court as soon as the export format is satisfied.