Memphis leaders describe 'no wrong door' wraparound network and localized trauma‑informed practice

Speakers from the University of Tennessee Health Science Center and local partners described Memphis’ effort to translate state frameworks into local service networks that keep families connected to care.

Dr. Altha Stewart, a member of the Commission on Children and Youth, described a Memphis ‘no wrong door’ model that embeds wraparound case management, stronger linkages between hospitals, schools and community organizations, and follow‑up protocols to make referrals actionable instead of simply generating wait‑listed appointments. In one example she described, a local referral network integrated utility, legal and behavioral‑health support so case‑managers could schedule appointments quickly rather than "call this number and get an appointment" later.

Stewart said the city is adapting Building Strong Brains (BSB) work to Resilient Tennessee priorities and cited locally funded programs: gang intervention (GIVS), integrated care for child well‑being, a youth reentry pilot and Project AWARE school wellness centers. She also described a pilot youth reentry program funded through TCCY that is intended to fill a previous service gap in juvenile reentry supports.

Stewart emphasized language and framing, urging providers and media to avoid dehumanizing labels: "We should not be calling other people's children 'juveniles' in ways that generate stigma," she said. Her presentation stressed family‑centered goal setting and building parent leadership and peer supports as part of sustainable practice changes.

What happens next: Memphis presenters urged other localities to adopt no‑wrong‑door coordination, invest in community referral platforms and integrate trauma‑informed training across schools, justice and health systems. They offered contact information for technical assistance and referrals.