Rules Committee recommends 5-year extension for Shelter Monitoring Committee, citing inspection and complaint role
May 23, 2022 | San Francisco County, California
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The Rules Committee recommended May 23 that the Board extend the Shelter Monitoring Committee (SMC) for five years, changing the Administrative Code to move the committee’s expiration from July 1, 2022 to July 1, 2027.
Jeff Lisonbee, a health services manager with the Department of Public Health, said the committee performs site inspections, accepts and investigates shelter complaints, and issues quarterly and annual reports to appointing bodies including the Rules Committee and the Local Homeless Coordinating Board. "We're here to seek your support, and ask for board approval to extend the committee for another 5 years to 07/01/2027," Lisonbee told the committee.
DPH and SMC staff said the committee paused much of its volunteer inspection work early in the COVID-19 pandemic and then ramped back up; Lisonbee said the SMC has 13 seats, eight currently filled and several applicants in process. Angie David, SMC staff, said volunteers and staff conduct announced and unannounced inspections and that the committee provides an avenue for shelter clients to raise concerns and receive follow-up. Robert Hill, SMC staff, said members with lived experience help identify practical changes to standards of care; he gave an example of adding "warm water" to a shower standard.
Vice Chair Rafael Mandelmann questioned why inspection duties are carried out by a volunteer committee rather than entirely by staff and asked how SMC reports affect contracting. Staff said SMC findings are summarized publicly by shelter name and that the presence of HSH (the Department of Homelessness and Supportive Housing) staff on the SMC helps relay issues back to contract managers.
With no public commenters in queue, the committee adopted a motion to forward the code amendment as a committee report with a positive recommendation; Supervisors Connie Chan, Rafael Mandelmann and Aaron Peskin each voted "aye." The item will proceed to the full Board for final consideration.
Jeff Lisonbee, a health services manager with the Department of Public Health, said the committee performs site inspections, accepts and investigates shelter complaints, and issues quarterly and annual reports to appointing bodies including the Rules Committee and the Local Homeless Coordinating Board. "We're here to seek your support, and ask for board approval to extend the committee for another 5 years to 07/01/2027," Lisonbee told the committee.
DPH and SMC staff said the committee paused much of its volunteer inspection work early in the COVID-19 pandemic and then ramped back up; Lisonbee said the SMC has 13 seats, eight currently filled and several applicants in process. Angie David, SMC staff, said volunteers and staff conduct announced and unannounced inspections and that the committee provides an avenue for shelter clients to raise concerns and receive follow-up. Robert Hill, SMC staff, said members with lived experience help identify practical changes to standards of care; he gave an example of adding "warm water" to a shower standard.
Vice Chair Rafael Mandelmann questioned why inspection duties are carried out by a volunteer committee rather than entirely by staff and asked how SMC reports affect contracting. Staff said SMC findings are summarized publicly by shelter name and that the presence of HSH (the Department of Homelessness and Supportive Housing) staff on the SMC helps relay issues back to contract managers.
With no public commenters in queue, the committee adopted a motion to forward the code amendment as a committee report with a positive recommendation; Supervisors Connie Chan, Rafael Mandelmann and Aaron Peskin each voted "aye." The item will proceed to the full Board for final consideration.
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