Potrero and Sunnydale managers report conversions and quality-control checks; staff to begin repayment agreements

Eugene Berger Management presented an operational update Oct. 26 on accelerated conversion activity at Potrero and Sunnydale, focusing on work-order tracking, tenant recertifications and measures to support rent collections.

EBMC said it has finished initial audits and verifications required for first annual recertification at both sites and is beginning outreach to households to establish repayment agreements where ledgers show outstanding balances. The contractor described an in-house matrix that scores work orders by priority and tracks completion performance; for September EBMC reported meeting quality standards for emergency work orders and conducting more than 90 housing quality standard inspections across the two properties.

Staff emphasized quality-control procedures — senior members perform post-work inspections and maintain pre-inspection checklists to confirm items such as smoke detectors and stove elements were repaired. EBMC also reported community engagement initiatives, including backpack giveaways that reached several hundred residents during the reporting period.

On operational details commissioners requested clearer analytics showing trends, the number of work orders received versus completed, how many units remain offline and staffing vacancy metrics. EBMC agreed to revise slide labels (changing wording that caused confusion about "exceeding standards") and said it will present more analysis and unit-level timelines in future reports.

Next steps: EBMC will continue automated resident notifications, implement repayment agreements, and include more trend analysis and unit-level breakdowns at upcoming committee or board briefings.