Authority hears site‑operation updates for Potrero, Sunnydale and work‑order trends

The board received operations updates for Potrero Terrace and Sunnydale on April 25, covering progress on accelerated conversions, maintenance activity and occupancy metrics.

Sandra Molina of Eugene Berger Management Corporation reported that recent work has focused on unit inspections, targeted work orders, relocation planning and remediation for life‑safety issues. She said roofing repairs began in March with permanent repairs anticipated by the second week of May across three Sunnydale buildings and 13 Potrero buildings. Vacant‑unit monitoring is in place and no‑trespass signage has been posted to coordinate with SFPD, she said.

Molina presented occupancy and rent‑collection figures: vacant counts were listed (Potrero 214 vacant, Sunnydale 96 vacant in the report) and staff described repayment agreements and outreach to residents to improve collections. She reported ongoing hiring for site staff, including interviews for resident applicants to maintenance roles.

On work orders, presenters described March totals (roughly 242 work orders at each site) and average days to completion (agency averages ranged from about 4.4 to 5.4 days depending on site). Presenters attributed fluctuations to staffing changes and INSPIRE inspection preparation; they also noted emergency work orders and targeted repairs to prepare for occupancy and compliance.

Commissioners asked for a more uniform, strategic dashboard to compare site performance over time; staff said they are building metrics and contract performance standards into a holistic reporting approach and suggested a committee‑level discussion to establish baseline strategic metrics.

The board did not take a formal vote on operational items; staff said they will continue monitoring repairs, recruitment, and roofing timelines and will return with dashboard proposals for committee review.