SFHSS presents near‑final 2023–25 strategic plan draft, seeking board input
September 08, 2022 | San Francisco City, San Francisco County, California
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San Francisco Health Service System staff presented a near‑final draft of the board’s 2023–2025 strategic plan and asked commissioners for feedback ahead of a planned November endorsement. Executive Director Abby Yant and Senior Health Program Planner Leticia Harris outlined an environmental scan, a refreshed mission/vision/values statement, five strategic goals and associated objectives and key results (OKRs), and proposed measurement approaches.
The five goal domains presented were: (1) affordable and sustainable health care and well‑being services, (2) advanced primary care and member engagement, (3) fostering health equity through organizational culture and accessibility, (4) supporting member mental health and well‑being, and (5) optimizing service and stakeholder engagement. Staff said the draft reflects extensive internal workshops, a special board meeting, external subject‑matter input and analysis with Aon, and an all‑staff retreat to align implementation activities.
Commissioners asked for clearer metric language and for staff to reconsider verbs like “ensure” where SFHSS does not have full control, to raise board‑education expectations within the OKR framework, and to incorporate more explicit staff‑development measures. Leticia Harris and Abby Yant agreed to incorporate adjustments, provide a narrative draft in advance of the November meeting, and return for formal endorsement.
Why it matters: the plan will guide benefits design, member engagement, and cross‑departmental initiatives — including a multi‑department mental‑health contract for first responders — and will inform budgeting, vendor selection and performance measures for 2023–25.
The five goal domains presented were: (1) affordable and sustainable health care and well‑being services, (2) advanced primary care and member engagement, (3) fostering health equity through organizational culture and accessibility, (4) supporting member mental health and well‑being, and (5) optimizing service and stakeholder engagement. Staff said the draft reflects extensive internal workshops, a special board meeting, external subject‑matter input and analysis with Aon, and an all‑staff retreat to align implementation activities.
Commissioners asked for clearer metric language and for staff to reconsider verbs like “ensure” where SFHSS does not have full control, to raise board‑education expectations within the OKR framework, and to incorporate more explicit staff‑development measures. Leticia Harris and Abby Yant agreed to incorporate adjustments, provide a narrative draft in advance of the November meeting, and return for formal endorsement.
Why it matters: the plan will guide benefits design, member engagement, and cross‑departmental initiatives — including a multi‑department mental‑health contract for first responders — and will inform budgeting, vendor selection and performance measures for 2023–25.
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