SFHSS outlines open-enrollment communications and 2023 flu-clinic schedule
September 14, 2023 | San Francisco City, San Francisco County, California
This article was created by AI summarizing key points discussed. AI makes mistakes, so for full details and context, please refer to the video of the full meeting. Please report any errors so we can fix them. Report an error »
San Francisco Health Service System staff on Sept. 14 reviewed the agency's open-enrollment communications plan for the 2024 plan year and provided details on health fairs and flu clinics for the upcoming season.
Chief Operating Officer Ray Guillen said open enrollment will run for a four-week period in October and that SFHSS will send 1 of 87 personalized letters to about 77,000 families to simplify materials. Staff will not mail the full open-enrollment booklets to active members; instead, members will receive a link to a digital guide. Guillen said the change will save roughly 2.4 tons of paper and about $19,500 in printing costs.
Ray Guillen and well-being manager Carrie Beshears described system updates intended to reduce enrollment errors, including creation of a separate Kaiser Southern California plan record to avoid file-transmission discrepancies. They also noted development of a retiree-rate calculator and the ability for members to record a preferred (non-legal) name in SFHSS systems.
On immunizations, Beshears said SFHSS will operate 24 flu clinics (23 locations) starting Sept. 27 and running through Nov. 7, and will pair many clinics with benefit fairs. She said SFHSS contacted plans about offering COVID boosters at clinic sites but was unable to secure booster supply for SFHSS clinics this year; members who receive a vaccine at SFHSS clinics will need to upload documentation to their medical record if they want the vaccine recorded with their health plan.
Board members asked that SFHSS include RSV and COVID fact sheets at clinics; staff agreed to add those resources and to have HR representatives available at some sites to discuss boosters.
What's next: SFHSS will post a calendar of open-enrollment events and webinars, send weekly email reminders beginning in September, and produce digital guides and targeted communications for retirees and active employees.
Chief Operating Officer Ray Guillen said open enrollment will run for a four-week period in October and that SFHSS will send 1 of 87 personalized letters to about 77,000 families to simplify materials. Staff will not mail the full open-enrollment booklets to active members; instead, members will receive a link to a digital guide. Guillen said the change will save roughly 2.4 tons of paper and about $19,500 in printing costs.
Ray Guillen and well-being manager Carrie Beshears described system updates intended to reduce enrollment errors, including creation of a separate Kaiser Southern California plan record to avoid file-transmission discrepancies. They also noted development of a retiree-rate calculator and the ability for members to record a preferred (non-legal) name in SFHSS systems.
On immunizations, Beshears said SFHSS will operate 24 flu clinics (23 locations) starting Sept. 27 and running through Nov. 7, and will pair many clinics with benefit fairs. She said SFHSS contacted plans about offering COVID boosters at clinic sites but was unable to secure booster supply for SFHSS clinics this year; members who receive a vaccine at SFHSS clinics will need to upload documentation to their medical record if they want the vaccine recorded with their health plan.
Board members asked that SFHSS include RSV and COVID fact sheets at clinics; staff agreed to add those resources and to have HR representatives available at some sites to discuss boosters.
What's next: SFHSS will post a calendar of open-enrollment events and webinars, send weekly email reminders beginning in September, and produce digital guides and targeted communications for retirees and active employees.
Don't Miss a Word: See the Full Meeting!
Go beyond summaries. Unlock every video, transcript, and key insight with a Founder Membership.
✓
Get instant access to full meeting videos
✓
Search and clip any phrase from complete transcripts
✓
Receive AI-powered summaries & custom alerts
✓
Enjoy lifetime, unrestricted access to government data
30-day money-back guarantee
