Solid Waste Services to switch to AMCS platform, expand telematics and deploy Vision AI

Solid Waste Services (SWS) told the Assembly Infrastructure, Enterprise and Utility Oversight Committee on Aug. 1 that it will modernize its operational software and vehicle telemetry to improve customer service, safety and data quality.
SWS Director Kelly Toth and finance lead Katie Dank described a migration to the AMCS platform that will replace several older systems (PCScales, Tower, RouteWare) and eliminate multiple point-to-point interfaces with the city’s SAP system. Staff said the city initially approved the AMCS purchase in May and that the upgrade has been under evaluation for roughly five years.
"We're going to have real time updates and it's going to be so much better for everything," Toth said, highlighting faster processing, improved customer self-service and fewer outages.
Key elements described by staff include Vision AI inside refuse-collection vehicles to identify contaminants; material-composition analysis; telematics coverage expanding from 14 approved collection trucks to 26 refuse collection trucks and 35 transfer and disposal fleet vehicles; rear- and dash-camera 360-degree coverage for risk management; tablet replacements and a driver-assisted terminal to allow transfer vehicles to pre-register weights via RFID so they avoid public queuing at the landfill.
SWS said the projected go-live for the customer self-service portal is Oct. 6. The department also briefed the committee on a $330,000 change order to add a driver-assisted terminal and said the upcoming Assembly memorandum/item will reflect expanded telematics coverage and hardware replacements.
Toth said the changes should cut customer-service wait times, provide real-time exception reporting for overloaded containers, improve safety for drivers and provide better data for routing and operations planning. No Assembly vote was taken at the committee meeting; staff said formal items will appear in the next administrative memorandum.