Resident says county retrofit installation failed; asks for county follow-up

A resident told the Boulder County Board of County Commissioners on Oct. 2 that a county-promoted retrofit to her home is not functioning and that she has received no satisfactory remedy after more than a year.

The speaker, who identified herself during public comment as a county resident, said the retrofit—installed about a year earlier after a two-year application and waiting process—failed to provide adequate hot water and produced an intolerable buzzing electronic noise in her living spaces. She said a vendor previously declined to perform a solar installation because of adverse conditions, that the county subsequently changed vendors, and that the result was nonfunctional equipment she described as a $55,000 failure. “This is obnoxious. It’s unacceptable that the city that the county would lie,” she said during public comment.

The speaker said she had pursued a retrofit through the city of Boulder and then through county-backed programs and that she has been waiting for installation or repair for much of a two-year period. She asked the county to address the problem and to explain why she had not received working equipment or remedies.

Commissioners did not respond to the speaker with a specific remedy during the meeting; the comment was filed during the public-comment period. The transcript does not include staff follow-up details or a county action plan on the complaint.

Provenance: Complaint delivered during public comment beginning at 00:09:52 (speaker’s remarks) and ending at about 00:11:52 in that public-comment block.