City staff asks public to test 'Tracy' pilot chatbot on city website
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A city staff member asked meeting attendees to try Tracy, the city's pilot chatbot on the municipal website and to send feedback, saying the tool is in a testing phase.
"Okay. Have you ever tried searching our city's website? Yeah. Sorry about that. But good news," the staff member said. "We're testing something new. Ask Tracy, our pilot chatbot. We need your help trying it out. Ask a question, see how it works, and let us know what you think."
The announcement framed Tracy as a pilot feature the city is making available for public testing. The staff member did not specify a deadline for feedback or a formal mechanism for submitting comments during the remarks. No formal vote or policy action was recorded in the transcript regarding the chatbot.
The brief remarks appeared to be an invitation for public testing rather than the launch of a completed service. The staff member's request was limited to asking attendees to try the chatbot and report back; the transcript does not record follow-up instructions, timelines, or how the city will use the feedback.
"Okay. Have you ever tried searching our city's website? Yeah. Sorry about that. But good news," the staff member said. "We're testing something new. Ask Tracy, our pilot chatbot. We need your help trying it out. Ask a question, see how it works, and let us know what you think."
The announcement framed Tracy as a pilot feature the city is making available for public testing. The staff member did not specify a deadline for feedback or a formal mechanism for submitting comments during the remarks. No formal vote or policy action was recorded in the transcript regarding the chatbot.
The brief remarks appeared to be an invitation for public testing rather than the launch of a completed service. The staff member's request was limited to asking attendees to try the chatbot and report back; the transcript does not record follow-up instructions, timelines, or how the city will use the feedback.
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