Recorder's Office plans staffing review in early 2023 amid growing document workload

In a recent meeting held by the Utah County Commission, discussions centered around the efficiency and staffing levels of the Recorder's Office, highlighting the challenges and successes of document management in the county. As the meeting unfolded, officials examined the staggering volume of recorded documents, which totaled over 107,000 as of mid-June, raising questions about the adequacy of current staffing levels.

One commissioner expressed a desire to revisit staffing needs in light of the increasing number of documents being processed. "If we start going in that direction and we have those kind of documents being produced, then we might have to revisit and say, is our staffing levels at the adequate level or are we overstaffed?" they noted, suggesting a review of the Recorder's Office and other departments as early as 2023.

The Recorder's Office staff provided a detailed breakdown of their operations, revealing that eight employees in the entry department had created nearly 100,000 documents, while five proofreaders validated over 84,000 entries. The efficiency of the team was underscored by the fact that each employee was handling thousands of documents, despite the varied responsibilities that included answering phones and assisting walk-in clients.

The meeting also touched on the importance of enhancing operational efficiencies, particularly in document processing. The team is exploring ways to streamline their workflow, aiming to reduce the number of times a document is handled before it reaches the public. This focus on efficiency is crucial, especially as title companies have expressed concerns over service delays.

As the meeting concluded, the commissioners acknowledged the hard work of the Recorder's Office staff, emphasizing their commitment to improving service delivery while managing the increasing workload. The discussions set the stage for future evaluations of staffing and operational strategies, ensuring that the county can meet the demands of its growing population and maintain effective public service.