San Francisco's HSA improves LGBTQ data collection and programming efforts

The San Francisco County government meeting held on July 4, 2025, focused on the progress and challenges of data collection efforts related to LGBTQ+ populations within the Human Services Agency (HSA). The meeting highlighted the importance of understanding the needs of these communities to improve service delivery.

The session began with acknowledgments of key contributors, including Candace Thompson and Tom Nolan, who have played significant roles in advancing data collection initiatives. The HSA, which comprises the Department of Disability and Aging Services and the Department of Benefits and Family Supports, serves over 225,000 residents annually and has expanded its reach during the pandemic, now assisting approximately one in three San Franciscans.

A central topic of discussion was the collection of Sexual Orientation and Gender Identity (SOGI) data across various programs. The agency reported improvements in data completeness since the implementation of new legislation four years ago. For instance, the proportion of clients with recorded sexual orientation information in the Aging and Disability Resource Centers increased from 50% to 88%. Additionally, gender identity data availability rose to over 90% for In-Home Supportive Services clients.

The meeting also addressed the representation of LGBTQ+ individuals within HSA programs. Data indicated that a higher percentage of clients identifying as LGBTQ+ were found in programs like Adult Protective Services, reflecting the unique challenges faced by these communities, including higher rates of abuse and isolation.

Despite the progress, the meeting acknowledged challenges, particularly during the pandemic, which affected contractor compliance in submitting SOGI reports. Quality control measures and regular audits were emphasized as essential strategies to identify gaps and improve data collection processes.

In conclusion, the meeting underscored the ongoing commitment of San Francisco County to enhance data collection efforts, which are crucial for tailoring services to meet the needs of underserved LGBTQ+ populations. The agency aims to continue refining its approach to ensure equitable access to resources and support for all residents.