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San Francisco partners with Unite Us to launch comprehensive online resource directory

December 07, 2022 | San Francisco City, San Francisco County, California


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San Francisco partners with Unite Us to launch comprehensive online resource directory
The San Francisco City Commission convened on July 4, 2025, to discuss the development of an Online Resource Directory (ORD) aimed at enhancing access to various community services. The meeting focused on the collaboration between the Department of Aging and Adult Services (DAS) and the Department of Public Health (DPH) in creating this resource.

The ORD will serve as a comprehensive platform, offering information on healthcare, housing, caregiver assistance, public benefits, and social programs. It will facilitate electronic referrals and case management between agencies and community service providers, ensuring that clients receive timely and relevant support. Unitas, the organization responsible for maintaining the directory, will ensure the accuracy of the information provided.

During the meeting, it was noted that while both DAS and DPH initiated efforts to develop their respective directories, DPH's procurement process was delayed. Consequently, DAS proposed a modification to their existing contract with Unitas to include DPH's needs, allowing both departments to utilize the same platform while maintaining separate directories.

The commissioners discussed the rationale behind this joint effort, emphasizing the importance of collaboration to maximize resources and streamline services. The funding for this initiative will come from DPH, with DAS holding the contract.

After addressing questions from commissioners regarding the structure and funding of the project, the commission moved to a public comment period, which yielded no responses. The commissioners then unanimously approved the modification to the contract with Unitas, paving the way for the launch of the ORD, anticipated for early 2023.

In conclusion, the meeting underscored the city's commitment to improving access to essential services through innovative technology and interdepartmental cooperation, with the ORD set to enhance the support available to San Francisco residents.

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