Joan Torres leads ZSFG's Behavioral Emergency Response Team in innovative care model

The San Francisco City Commission recently held a meeting to recognize the outstanding contributions of several healthcare teams at Zuckerberg San Francisco General Hospital (ZSFG), highlighting their vital roles in improving patient care and safety.

One of the key discussions centered around the Behavioral Emergency Response Team (BERT), led by Joan Torres. This team has expanded its operations to provide 24/7 support throughout the hospital, responding to behavioral health emergencies and offering crucial interventions for patients in distress. Their proactive approach not only aids in de-escalating potentially volatile situations but also serves as a model for staff training in best practices for managing unpredictable behavior. The BERT team’s innovative data reporting combines quantitative and qualitative insights, helping to shape the program's development and effectiveness. Their efforts are particularly significant in addressing the growing issue of workplace violence in healthcare settings, ensuring a safer environment for both staff and patients.

The meeting also acknowledged the DPH Data Migration Team, which has been instrumental in transitioning to a universal electronic health records platform. Over the past five years, this dedicated group has successfully migrated extensive patient data, ensuring that healthcare providers have access to comprehensive medical records. Their work exemplifies collaboration and efficiency, with projects often completed ahead of schedule, ultimately enhancing patient care across various health programs.

Additionally, the Addiction Care Team (ACT) was recognized for its impactful work since its inception in 2019. This team has provided evidence-based treatment and support for over 11,500 patients with substance use disorders. Their innovative approach, which includes screening hospitalized patients for substance use and offering tailored treatment plans, has led to significantly higher rates of medication treatment for alcohol and opioid use disorders compared to national averages. The ACT's interventions have also contributed to a notable decrease in readmission rates and post-discharge mortality among patients with addiction.

The meeting underscored the importance of these teams in addressing critical health challenges within the community. Their dedication not only improves individual patient outcomes but also strengthens the overall healthcare system in San Francisco. As the city continues to navigate complex health issues, the contributions of these teams serve as a beacon of hope and progress for residents.