Laguna staff celebrate completion of CMS training program at recent graduation event

In a recent meeting, city officials highlighted significant strides in staff training and engagement at Laguna, aimed at enhancing the overall care experience. The discussions centered around the successful completion of a comprehensive training program for over 1,200 staff members, which focused on meeting the requirements of the Centers for Medicare & Medicaid Services (CMS). This initiative culminated in a graduation celebration, where staff were recognized for their commitment to professional development through a series of college-level courses.

The training not only equipped staff with essential knowledge but also fostered a sense of community and morale among employees. Feedback from participants indicated a positive reception, with many expressing enthusiasm for the program's integration into an annual training schedule. This commitment to ongoing education reflects the city’s dedication to ensuring that staff have the tools necessary for success in their roles.

Additionally, the city has implemented a "pulse survey" to gauge staff sentiment regarding the recertification efforts. This weekly survey aims for at least 10% participation, providing valuable insights into employee experiences and areas for improvement. The initiative underscores the importance of communication and collaboration between staff and management, reinforcing the message that "Together we can recertify."

These efforts not only enhance the work environment for city employees but also aim to improve the quality of care provided to the community. As the city continues to prioritize staff development and engagement, residents can expect a more dedicated and well-prepared workforce committed to serving their needs.