CPUC outlines relief plans for delinquent Clean Power SF customers amid rising debts

The recent meeting of the San Francisco City Council focused on the financial challenges faced by Clean Power SF customers, particularly regarding delinquent electricity bills. The discussion highlighted a shift in reporting metrics from a 90-day delinquency standard to a 60-day threshold, aligning with state-level relief program eligibility criteria.

Data presented revealed that nearly 25,000 residential customers, approximately 7% of Clean Power SF's total residential clientele, are currently more than 60 days overdue on their electricity payments. The average past due balance for these customers ranges from $85 to $225, not accounting for additional charges from PG&E for transmission and distribution. For commercial customers, around 2,000 are also in the same delinquent category, with total arrears amounting to about $1.7 million.

The meeting also addressed the California Public Utilities Commission (CPUC) proceedings initiated to manage approximately $1 billion in COVID-19 related debt across utility service areas. A significant aspect of this discussion was the end of the disconnection moratorium for PG&E customers, which had been in place since September. Customers with over 60 days of arrears are now automatically enrolled in repayment plans to prevent disconnection.

New provisions from the CPUC were introduced to support small businesses, mandating similar repayment plans as those for residential customers. These plans limit monthly payments to no more than 10% of a customer's normal bill and suspend disconnections until the plans are established. Additionally, a pilot program aimed at disadvantaged communities will provide outreach and counseling to small business customers to help them manage their bills.

The meeting concluded with a commitment to provide further updates on customer participation in relief programs and a deeper analysis of the impact on various customer segments, particularly small businesses affected by the pandemic. The council expressed a desire for ongoing communication and transparency regarding these initiatives.