Building Inspection Commission acknowledges staff member for exceptional customer service

The San Francisco Building Inspection Commission meeting on July 4, 2025, highlighted the importance of staff dedication and customer service within the Department of Building Inspection (DBI). President Angus McCarthy opened the meeting by acknowledging the exceptional work of DBI employees, emphasizing their commitment to helping residents navigate the city's building codes.

McCarthy specifically recognized Carrie McElroy, a DBI employee, for his outstanding support to a first-time business owner, Teresa Fitzgerald. Fitzgerald praised McElroy in a letter for his guidance throughout the permitting process, noting that his assistance likely saved her time and prevented costly mistakes. McCarthy read excerpts from Fitzgerald's letter, which expressed gratitude for McElroy's professionalism and support, stating that it played a crucial role in her ability to open her business.

Following this recognition, McCarthy handed the floor to interim director Patrick O'Riordan for further announcements. The meeting underscored the DBI's commitment to customer service and the positive impact of compassionate staff on the community.