Summit County Health Department enhances service hours and promotes staff engagement

The Summit County Board of Health meeting on March 6, 2023, spotlighted a significant shift in the department's operational approach, emphasizing core values and community engagement. A key discussion point was the introduction of a new internal document aimed at clarifying these core values for staff, fostering a unified understanding across divisions.

One of the standout proposals came from Derek, a staff member, who highlighted low visitor numbers on Fridays at the health department. He suggested extending hours on weekdays to better accommodate the community's needs. This change led to a remarkable increase in service encounters, quadrupling the number of people served in just one additional hour during the week. This initiative reflects a growing awareness among staff about the importance of accessibility and responsiveness to community needs.

The meeting also addressed the importance of equity in service delivery, particularly as the department transitions to more electronic systems. Staff member Pensy raised concerns about ensuring that those who may not have access to technology are still supported, advocating for the continued availability of paper resources.

As the department prepares to finalize its strategic objectives, the board expressed a commitment to transparency and accountability. Members discussed the necessity of measuring success in community health initiatives, with plans to define specific metrics for each division's goals. This collaborative approach, which involved staff input over the past nine months, aims to ensure that the health department's mission resonates with both employees and the community.

Looking ahead, the board plans to present this strategic framework to the county council, seeking their support and feedback. The anticipated outcome is a more engaged and informed community, with the health department positioned as a vital resource for public health and wellness in Summit County.