Puerto Rico's Family Administration enhances sign language services for families in need

In a recent meeting of the Comisión de Bienestar Social y Asuntos de la Vejez, significant strides were made in enhancing communication services for the deaf and hard-of-hearing community within the Department of Family Affairs. The discussions highlighted the ongoing commitment to providing interpreters for sign language during critical interventions, ensuring that individuals receive the necessary support in various situations.

Glenda Gerena, the administrator of the Administration of Families and Children (AFAN), confirmed that the department has a current contract for sign language interpretation services. This initiative is part of a broader effort to train staff in sign language, with 28 employees already trained and plans to train an additional 30 in the near future. The department is also collaborating with the University of Puerto Rico to provide technological assistance for communication, further enhancing accessibility for individuals who are deaf.

The meeting underscored the importance of having interpreters available during emergency situations, with ongoing evaluations for a pilot project aimed at integrating these services into investigative units that operate 24/7. Currently, the department serves over 4,139 families, with requests for sign language interpreters made by 17 families thus far.

This proactive approach not only addresses immediate communication needs but also reflects a commitment to inclusivity and support for vulnerable populations. As the department continues to assess and expand its services, the implications for improved access and understanding within the community are significant, paving the way for more equitable support systems.