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Sewer billing error affects 12000 residents as officials respond

June 03, 2024 | Chemung County, New York


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Sewer billing error affects 12000 residents as officials respond
During a recent government meeting, officials discussed significant issues regarding sewer billing and a recent error affecting approximately 12,000 residents. The conversation began with a proposal to allow residents to pay their sewer bills in installments, similar to the existing water bill payment structure. However, officials noted that implementing such a change would not be feasible for the current year due to ongoing processes.

The meeting also addressed a billing error that resulted in incorrect information being sent out to residents. The county executive and the treasurer are currently working to rectify the situation, which has led to the suspension of the payment process for those affected. The Elmar Water Board acknowledged its role in the mistake, which stemmed from an error in a file used for billing. Officials expressed their commitment to resolving the issue and ensuring that residents are reimbursed appropriately.

In response to questions about the timeline for bill payments, officials indicated that extensions would be considered for those who have not yet received their bills. The water board typically issues bills every two months, with an average cost of $30 to $36, and officials suggested that a similar installment plan for sewer bills could ease the financial burden on taxpayers in the future.

The meeting concluded with a brief mention of discussions regarding the utilization of a property at 150 Lake Street, although details on that topic were not elaborated upon. Overall, the meeting highlighted the importance of clear communication and accountability in local government operations, particularly in matters affecting residents' finances.

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