Celebrating unsung heroes in mental health crisis response

In a recent government meeting, the Santa Barbara County Department of Behavioral Wellness showcased its ongoing initiative, \"Your County, Your Heroes,\" which highlights the contributions of local unsung heroes. This week’s featured hero is Margie Hunt, the supervisor of the county's 24/7 access line, who plays a crucial role in responding to crisis calls and connecting individuals to necessary mental health and substance use services.

The access line, which receives between 40 to 80 calls daily, serves as a vital resource for community members in distress. With a team of eight bilingual and bicultural access screeners operating from offices in Santa Barbara and Santa Maria, the department emphasizes creating a welcoming environment for callers, many of whom may feel apprehensive about seeking help.

Hunt, who has a personal connection to mental health issues through her mother's struggles with bipolar disorder, expressed her commitment to treating each caller with empathy and understanding. She aims to destigmatize mental illness and ensure that individuals know help is available. Her leadership has fostered a supportive team atmosphere, which is essential given the emotional toll of the work.

Colleagues praised Hunt for her dedication and ability to guide them through challenging situations, including a recent call involving a potential threat of violence. Her intervention led to a peaceful resolution, demonstrating the critical impact of her role.

The meeting concluded with a recognition of Hunt's contributions, underscoring the importance of the access line in the community and the dedication of those who work tirelessly to support individuals in crisis.