Tyler Hawaii reports $903M in FY26 portal transactions; state and counties paid $2.2M for portal services

Bert Ramos, general manager for Tyler Hawaii, presented the portal program's annual report and highlighted financials and service metrics for fiscal year 2026. Tyler reported collecting $903,000,000 in FY26 (unaudited), an increase of $181,000,000 (25%) over FY25, driven by tax payments and the rollout of some new transient accommodation tax systems.

Ramos summarized revenue by funding model and noted that 96% of portal revenue was transaction‑based while 4% came from time‑and‑materials, hosting and maintenance. He said the state and counties paid roughly $1.62M in transaction costs plus $569K in hosting/time‑and‑materials for a combined $2.2M in FY26 across approximately 158 services—an average of about $13,915 per service. The committee was asked to review the draft report and consider approval at the December meeting.