Tyler's bimonthly report: releases, customer service volumes and near‑term work
October 03, 2026 | Enterprise Technology Services (ETS), Office of, Executive , Hawaii
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In its bimonthly program report, Tyler highlighted recent technical work (judge evaluation modules, Hawaiimade site redesign) and customer service metrics. The vendor said the customer service team handled about 55,000 interactions in FY26, averaging roughly 4,600 per month, and pointed to a small decline (7%) from FY25 in total interactions.
Tyler also reviewed top inquiries, CX feedback scores, and recent releases. Looking ahead, the vendor said Maui County will migrate its transient accommodations tax system to a different vendor for the core TAT system but that Tyler will continue to act as the payment processor. Tyler flagged heavy seasonal tax periods as high-volume months and said the appendix provides release and analytics details for the committee to review.
Tyler also reviewed top inquiries, CX feedback scores, and recent releases. Looking ahead, the vendor said Maui County will migrate its transient accommodations tax system to a different vendor for the core TAT system but that Tyler will continue to act as the payment processor. Tyler flagged heavy seasonal tax periods as high-volume months and said the appendix provides release and analytics details for the committee to review.
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