HR manager says CPSM finished on-site work and is compiling workforce report

Nicole Grama, the city’s HR manager, briefed the Lakewood Civil Service Commission on the Center for Public Safety Management’s (CPSM) workforce analysis, saying the consultant had completed on-site work and is compiling its report. "They worked with South Sound 9 1 1 to get call volume and make, some evaluation of that," Grama said, adding CPSM used call-volume metrics, GIS mapping and historical HR data to assess staffing and retention patterns.

Grama told commissioners CPSM conducted several days of on-site interviews and ride-alongs with shift supervisors and officers and is now writing its draft recommendations. Commissioners asked whether the project would address department demographics; Grama said diversity questions have been raised with the civil service board and that additional feedback and clarifications will be incorporated as the report is finalized. Staff said the contract was signed in May 2026 and the work is approaching its final stages.