Hampton says state will provide communications toolkit; city will add local messaging ahead of Nov. 1 VENA rollout

Dr. Porter told the council that the state is assembling a communications toolkit that localities can use once the governor'9s office approves its release. "The state is actually preparing a communications toolkit that we can utilize," Porter said, listing social media, text and email as possible channels.

Porter said the city'9s marketing team is preparing initial local materials and that if localities do not receive complete information in time, they will still put out interim notices so clients understand the changes before Nov. 1. She recommended that residents check their EBT balances through the 1-800 number because public messaging will not display exact dollar amounts. Local messaging will include social posts and signage in the human services lobby.