Benson towing operators tell committee rotation problems threaten multi-generation shops

Public comment brought first-hand accounts from operators in Benson and District 9 who said the current DPS dispatch practices and frequent cancelations have forced smaller, family-owned shops toward closure.

Tommy of Tim's Wrecker told the committee, "We've been in business for 50 years. We have to we're closing down because, the DPS rotation is unfair." He said long drives toward the New Mexico border and then last-minute cancelations undercut his company's ability to recover costs for heavy recoveries. Members acknowledged the testimony and asked staff and DPS to examine district-level dispatch logs and cancelation records to see whether small shops are being disadvantaged in particular zones.

A resident, Maylan McKenzie, also spoke in support of transparency and fair treatment for local businesses and thanked members for addressing the issue. The committee said it would collect district-specific data for follow-up and invited those operators to submit written complaints and documentation to staff.