Human Services manager says administration is the department's "backbone" as staff outline services and budget

Janet Roloff, manager of the Human Services Department's administrative division, told the Winnebago County Human Services Board that the administration team supports finance, personnel, reception, records and a fleet across nine buildings and oversees many of the department's central functions. "In conclusion, I'd like to think that the administration division is kinda the backbone of the department because we support everything that's going on, and we touch every other division in this department. So we're small but mighty," Roloff said (Janet Roloff, Speaker 7).

Roloff detailed staffing and operational figures: 36 full-time and three part-time employees in administration; a reception team that distributes roughly 4,000 bus, gas and incentive cards annually; a medical records team that responds to as many as 3,000 requests a year; and a finance unit responsible for billing, claims and tracking about $20,000,000 in grant revenue. She said the department is moving more records into electronic systems (LUNA) to reduce paper storage and to support clinicians and caseworkers who rely on timely access to health records. The manager also noted the department budget is about $60,000,000 and that the administration division oversees purchasing, contract routing and personnel action forms.

Roloff's presentation prompted operational questions from board members about vehicle miles, scanning practices and staff reassignments; she said some transcription duties are ending this year and staff will be reassigned to other projects. The briefing was presented as part of the board's regular overview of divisions for new and continuing members.