City plans to move customer service into new utility building; timeline about two years

Commissioner Anthony Stegrich asked whether customer service could be brought back into the 1900 Building to reduce rent; Ed Liberty explained the new utility building funded in the 2025 bond is programmed to house back‑office customer service and that the intake lobby would move to the 1900 Building when the project is complete. "The plan is in the new utility building, which was funded in the 2025 bond issue, that new utility building would house the customer service functions that are currently at the Promenade Building at 120 North Federal," Ed said.

Liberty said the city is selecting an architect and that, even with accelerated work, the earliest realistic timeline to complete the move is about two years: "I would say at best 2 years." Commissioners said they viewed an eventual move as a way to reduce rental costs and relieve parking constraints at the Promenade site; staff will continue design procurement and report dates as the project advances.