Heard County asks vendor to address persistent problems with 911 CAD system

Heard County commissioners discussed continuing problems with the computer-aided dispatch (CAD) system at the county 911 center and agreed to have the county attorney notify the vendor and request remedial action.

Mr. Mike Simmers of LAS Systems addressed the board about questions and concerns related to the CAD system purchased last year for the 911 center. Chairman Lee Boone and 911 Director Chris Acosta "expressed their concerns that the CAD system is still not working properly," the record shows. The board asked County Attorney Jerry Ann Conner to draft a letter describing the problems and to allow LAS Systems time to address them.

No formal remedy or deadline was recorded in the minutes; the board's action at the meeting was to have the attorney document the issues and begin a formal vendor communication process.