BBB Scam Tracker to feed referrals to the Scam Justice Legal Clinic

A representative of the Better Business Bureau Institute described the BBB Scam Tracker platform and its role in identifying reports that may be appropriate for clinic referral.

"The Better Business Bureau created a platform called BBB Scam Tracker, where people can come in and report scams and read other people's reports to find out if they've actually been targeted," the BBB Institute representative said. The institute said it works with partners to identify reports that are a good fit for the clinic and to make referrals.

Speakers said the referral pipeline from Scam Tracker is an important operational element, helping the clinic prioritize cases that fit its brief-advice model. The BBB representative also emphasized trauma-informed handling when connecting victims with legal help.