Providers warned to back up AbleLink phones as T-Mobile service ends at graduation

Carly Bencivenga reminded providers of device-related transition steps tied to graduation and the provider-supported establishment incentive (PSEI).

"AbleLink is really, really good at responding and getting those questions answered," Carly said. She advised providers that the T-Mobile service on AbleLink devices will end when a participant graduates, and that all information on the phone needs to be backed up because the mobile-device management (MDM) will be removed and the device erased.

Carly explained that participants who want to continue phone service can work directly with AbleLink to retain a number or move to another provider, and that AbleLink has a one-pager describing the transition process that staff will share after the call. Providers were asked to distribute that resource and help graduates complete exit surveys to permit follow-up contact when appropriate.

Why it matters: Device transitions can interrupt participants' access to communications and supports; backing up data and coordinating with AbleLink can reduce disruption.