City approves new permitting and business-license software contract with Gwell Technologies

The council approved an agreement with Gwell Technologies to purchase new building-permit and business-license software intended to replace the current system that staff said was unreliable and lacked integration between permits and business licensing.

Staff said the new software will tie permits to business-license records automatically, provide e-check payment options (a low flat fee rather than a credit-card percentage), allow customers to pay and track permits and tap/connection fees in one place, and should go live in January or February after implementation. Council voted to adopt the ordinance authorizing the contract (Ordinance 7A).