County schedules phone training and seeks fix for dispatch address validation problems

IT and dispatch staff told the commission that the county's new phone system is nearly fully deployed and that a vendor-led training session will be held for staff to learn portal controls and voicemail functions. The training will be recorded for those who cannot attend.

Staff also described a problem in dispatch where entering business names or cross streets into 911 calls does not populate a location, although regular addresses work. An IT/dispatch staff member said they have a meeting scheduled with the vendor to address address validation and mapping to ensure 911 location accuracy.

Commissioners thanked IT staff for quick fixes to earlier phone-routing problems, and staff committed to circulate the training time and the recording to all county offices.