Gaston council discusses complaint process, website posting for ADA plan

During the hearing on the ADA transition plan, councilors asked whether civil-rights complaint procedures and related forms were available and where residents would file complaints. Staff said those procedures are included in the back of the implementation plan and that printed forms should be kept in the town office.

Councilors agreed to make the forms available online and staff planned to scan and upload the most recent draft; the transcript indicates that councilors expect to receive the finalized (18th-dated) draft from Kaiser Consulting Group. The council identified Ms. Dinger as the staff member who will receive complaints and keep the forms on file.