Benefits liaison reports 256 calls in FY2026; top issues are workers' comp and duty disability

Tammy Sadler, staff benefits liaison, presented the annual report on services the benefits liaisons provided in fiscal year 2026 (07/01/2025'06/30/2026). Sadler said the team logged 256 callers and served 229 intakes; roughly 40% of contacts were new intakes and the top topics were workers' compensation and duty disability.

She described the team's approach: individualized Zoom consultations, referrals when cases are outside liaison scope, and outreach activity (eight outreach events and eight presentations last fiscal year). Sadler also reported on a new member survey run January'June that returned a 51% response rate with overwhelmingly positive ratings for timeliness and helpfulness.

Trustees thanked the liaison staff for responsiveness and compassion; board members urged using recorded material and the board's channels to amplify the liaison's education and outreach.