During the evaluation of nine proposals for RFQ2600357, committee members repeatedly raised documentation issues that affected scores. Multiple reviewers said certification documents that had been referenced in proposals—particularly CPSI or equivalent safety certifications—were not included, and several organizational charts listed titles without employee names or reporting structure, making it harder to judge capacity.
Panelists also reported that outreach to references often yielded no responses. One reviewer described trying "three times via email and once via phone" to reach references without success; the committee noted they could only score materials that were included in the submitted proposals. The chair instructed that consensus scoring must reflect the proposal contents alone.
The procurement office and proposers were reminded to ensure proposals include clear copies of required certifications, complete organizational charts, and accurate contact information for references to facilitate timely verification.