Camera software outage cut traffic-camera citations for two months, city says

Hill told the committee the city’s traffic cameras were offline after a court-software change broke integration and Verra (the vendor) had to pause issuing citations for more than two months. “When AOC changed their software, we had to change our software, and nothing would talk to each other,” Hill said, adding the pause meant the city lost citation revenue during that period but could deduct downtime from payments to the vendor.

Council members pressed for future reporting; Hill said new Verra contacts and restored system access now allow the city to generate additional reports and forecast camera trends, with a presentation planned for October to review traffic-camera performance and next steps.