Eisemann Center certified as sensory-inclusive through Culture City program

The Eisemann Center announced it has secured Culture City sensory-inclusive venue certification and outlined changes intended to make performances more accessible for patrons with invisible disabilities. Executive Director Ali Hans Hamlin described staff and volunteer training, an annual recertification process and practical accommodations the center says help guests prepare for and enjoy events.

"This certification means our staff is specially trained to assist individuals with sensory needs and that we offer tools such as sensory bags, quiet areas, and clear communication to make live experiences more accessible," Hamlin said. She told commissioners the center provides sensory bags at the ticket office, has multiple quiet 'pod' seating areas in the lobby, designates headphone-safe zones and can offer ASL interpretation and large-print programs on request. Hamlin credited Gary Garcia, the center's patron services manager, with leading the initial certification and ongoing renewal efforts.

Commissioners asked how the certification is funded and whether the model could be extended to libraries and festivals. Hamlin said the Eisemann Center generates about "40 to 50% of our budget" through earned revenue (tickets, concessions, parking) and relies on the Hotel/Motel Fund for the remainder; the center does not receive federal arts funding. Staff also said they have discussed outreach to local festivals and would approach the library about potential collaboration. The commission praised the initiative and suggested city communications promote the designation to increase public awareness.