Staff told the board the airport ran a TSA PreCheck enrollment event that served 312 people and that ambassadors played a crucial role in guiding passengers and supporting operations over the summer.
John said the event was managed by an independent contractor and that enrollment efficiency improved when attendees prefilled forms. Leslie, the ambassador program lead, reported 21 ambassadors worked weekend shifts and helped eliminate wait times at checkpoints during peak periods; she credited safety team support for access to gate areas when needed.
Board members discussed after-hours delays and asked staff to track operational impacts and consider how ambassadors might support irregular operations; staff said they coordinate with airlines and TSA but ambassadors are primarily scheduled for peak-volume periods.
No formal action was taken; staff will continue to coordinate enrollment events and ambassador assignments with TSA and the airport's safety team.