Toquerville adopts ordinance to formalize utility-billing corrections after meter setup error

The council on Sept. 2 adopted Ordinance 2026.XX amending Title 8 (Public Utilities) to create a formal process for utility-billing corrections.

City Manager Ben Billingsley explained the item by describing a case in which a commercial meter was reading correctly but the billing system had been set up incorrectly; he said that billing corrections "can create a burden for both the City and residents." Council discussion included a suggestion from Councilman Joey Campbell to use a percentage-based correction instead of a time-duration approach. Councilwoman Val Preslar moved to approve the ordinance and Councilwoman Jenny Chamberlain seconded; the motion carried 5-0.

The ordinance establishes the city’s policy for handling billing errors and directs staff to apply the newly adopted correction process when future billing discrepancies are identified.